Leadership Skills for Supervisors: Communication, Coaching, and Conflict

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Leadership Skills for Supervisors: Communication, Coaching, and Conflict

9 Lessons

26 hours 0 mins

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

In this one-day workshop, you will learn how to manage and cope with change and how to help those around you too.

What will you learn?

Ways to prioritize, plan, and manage their time.
How to identify their primary leadership style.
How to develop some flexibility to use other leadership styles.
Ways to meet the needs of employees and co-workers through communication and coaching.
Ways to make conflict a powerful force for creative, well-rounded solutions to problems.

What topics are covered?

Pre-assignment review
What’s your type? How about mine?
Understanding leadership
Managing your time and your energy
The commitment curve
Employee development models
Dealing with conflict and difficult issues
What successful leaders do

Lessons

Pre-Assignment Review
3 hours 0 mins
To begin the course, participants will review their pre-assignment, which asked them to consider where they currently are as a leader and where they want to go.
What’s Your Type? How About Mine?
3 hours 0 mins
In this session, participants will complete a self-assessment to help them identify their leadership style.
Understanding Leadership
3 hours 0 mins
This session will explore several different leadership models, including Situational Leadership II® and servant leadership. Onboarding, orientation, and performance management will also be covered.
Managing Your Time and Your Energy
3 hours 0 mins
In this session, participants will learn how to get organized, set goals, and manage their time.
The Commitment Curve
3 hours 0 mins
Next, participants will learn about the commitment curve and how to use it to build employee engagement.
Employee Development Models
3 hours 0 mins
This session will give participants a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.
Dealing with Conflict and Difficult Issues
3 hours 0 mins
In this session, participants will learn seven techniques for resolving conflict.
What Successful Leaders Do
3 hours 0 mins
The course will wrap up with a look at practices of successful leaders and organizations.
Workshop Wrap-Up
2 hours 0 mins
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

WHY CHOOSE US?

Velsoft is the leading provider of customizable training materials, trusted by companies like Microsoft, NASA, the United States Air Force, Pfizer, United Nations, the LA Times, Dell and many more.

All eLearning courses are written and edited by subject-matter experts and field scientists according to the course content.

After completing the course you have chosen, you will take a test on the new knowledge you have acquired and if you successfully pass, the automatic scoring system will issue and send you the Certificate of Completion of the specific training course.