Communication Strategies

Communication Strategies

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this two-day workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

 

What will you learn?

  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively

What topics are covered?

  • Creating positive relationships
  • Growing our self-awareness
  • Communication basics and barriers
  • Asking questions and listening skills
  • Body language
  • Communication styles
  • Creating a positive self-image
  • Frame of reference
  • Techniques for the workplace
  • Assertiveness

Lessons

  1. Creating Positive Relationships

    During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.
  2. Growing Self-Awareness

    Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment. Then, the group will discuss ways to improve their self-confidence.
  3. Communication Basics

    During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.
  4. Communication Barriers

    After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness.
  5. Asking Questions

    This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.
  6. Listening Skills

    Participants will work on their listening skills by participating in two quizzes and several group exercises. We have also provided two lectures for the trainer.
  7. Body Language

    To start the second day, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.
  8. Communication Styles

    This activity will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.
  9. Creating a Positive Self-Image

    During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.
  10. Frame of Reference

    This session will explore our frame of reference and the assumptions that we make. Participants will also take place in an activity that will strengthen their ability to speak about communication concepts more easily.
  11. Techniques for the Workplace

    In this session, participants will learn about two key elements of an effective message: preparation and delivery.
  12. Assertiveness

    How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.
  13. Workshop Wrap-Up

    At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

WHY CHOOSE US?

WE ARE USING ZNANJA LEARNING MANAGEMENT SYSTEM FROM VELSOFT

Velsoft is the leading provider of customizable training materials, trusted by companies like Microsoft, NASA, the United States Air Force, Pfizer, United Nations, the LA Times, Dell and many more.

HIGH QUALITY MATERIAL

All eLearning courses are written and edited by subject-matter experts and field scientists according to the course content.

PROVEN KNOWLEDGE

After completing the course you have chosen, you will take a test on the new knowledge you have acquired and if you successfully pass, the automatic scoring system will issue and send you the Certificate of Completion of the specific training course.

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